Welcome to OutfitGo's website return policy, which complies with European Union consumer protection laws. We want our customers to be satisfied with their purchases, so we offer clear and transparent conditions regarding returns. Please read the terms and conditions below to be aware of our return policy.
- Return conditions:
1.1 The customer has the right to withdraw from the purchase without stating a reason within 14 days of receiving the product. 1.2 The product to be returned must be in its original packaging, in good condition, unused and without defects. 1.3 All product labels and labels must be attached to the returned product.
- Return deadline:
2.1 The deadline for using the right of withdrawal is 14 days from receiving the product. 2.2 The return request must be submitted in writing to our customer support by e-mail at [email protected] before the expiry of the right of withdrawal period.
- Return process:
3.1 When submitting a return request, we ask customers to provide the following information:
- Order number
- Product name and code
- Desire to withdraw from purchase
3.2 After receiving the request, our customer support will contact you to confirm the return request and provide instructions for the further process.
- Return costs:
4.1 The customer is obliged to return the product and bear the return costs, unless the return is due to the wrong product or defect sent by us.
5.1 After receiving and inspecting the returned product, OutfitGo will issue a refund to the same payment method as the purchase or issue an online store credit. 5.2 Refunds or online store credits are issued no later than 14 days after receiving the returned product or receiving the customer's withdrawal statement.
6.1 In some cases, certain product categories may be excluded from the right of withdrawal. In this case, we will provide a clear notification on the product page.
- Other conditions:
7.1 Please direct all questions and other exceptions related to returns to our customer support at [email protected] 7.2 According to the laws of the European Union, the consumer has the right to withdraw from the purchase only if the product is returned unused and in good condition.
We appreciate you choosing OutfitGo and hope you are completely satisfied with our products. If you have any questions or concerns, please do not hesitate to contact us. Our team is always ready to help you!
for returns, please contact: firstname.lastname@example.org